PRIVACY POLICY

This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase on chillbraces.com (referred to as the “Site”).

Personal Information We Collect
When you visit the Site, we automatically gather certain information about your device, such as details about your web browser, IP address, time zone. Moreover, as you browse the Site, we collect information about the specific web pages or products that you view, as well as what websites or search terms referred you to the Site and how you interacted with the Site. We refer to this as “Device Information.”

We collect Device Information through various technologies, such as “Cookies” – data files placed on your device that often include a unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org. We also use “Log Files” to record Site activity, such as your IP address, browser type, and Internet Service Provider (ISP), and “Web Beacons,” “Tags,” and “Pixels” – electronic files used to track your browsing habits on the Site.

Additionally, if you make a purchase or attempt to do so on the Site, we collect certain information from you, including your billing and shipping address, name, payment data, email address, and phone number. We refer to this as “Order Information.”

Throughout this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

How We Use Your Personal Information
We primarily use the Order Information collected to fulfill purchase orders placed through the Site – such as processing payment details, arranging shipping, and distributing invoices and order confirmations. In addition, we use the Order Information to:
– Correspond with you
– Screen orders for possible fraudulent activity
– Provide information or advertising about our products or services in line with any expressed preferences

We use Device Information to screen for possible fraud and potential risks, mostly through identifying IP addresses. Moreover, we use Device Information to optimize and better the Site – for instance, by analyzing customer behavior and generating reports to measure marketing and advertising campaign success.

Sharing Your Personal Information
We share your Personal Information with specific third-party organizations to help us use this information as described above. Examples of such third-party organizations and Google Analytics, which helps us understand how customers use the Site. Google’s Privacy Policy at https://www.google.com/intl/en/policies/privacy/ for more information. You can opt out of Google Analytics services at https://tools.google.com/dlpage/gaoptout.

We may also share Personal Information to respect applicable legal or regulatory requires, respond to a valid subpoena, search warrant, or lawful request for data, or protect our rights.

Behavioral Advertising
As noted earlier, we use Personal Information to provide personalized advertising and marketing communications that we consider relevant to you. For an overview of how personalized advertising works, visit the Network Advertising Initiative’s (“NAI”) educational webpage at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. If you would like to opt out of targeted advertising, use the following links:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also use the Digital Advertising Alliance’s opt-out portal to reject some services at http://optout.aboutads.info/.

Do Not Track
Please note that we do not modify the Site’s data collection or usage practices when we receive a Do Not Track signal from your browser.

Your Rights
If you are a European resident, you can ask us to access personal data we have concerning you and to request that we correct this data, update it, or delete it if required. To exercise these rights, please contact us using the below contact information.

If you are a European resident, please note that we collect and use your information to fulfill orders or satisfy business pursuits we have with you (we use your provided details for shipping).

Mobile (SMS) Marketing Notifications
By subscribing to ChillBraces’ text notifications, you authorize us to send automated marketing text messages containing products, services, and related information to the phone number you entered when subscription. These messages may be sent through an automatic phone dialing system or other technology, and message frequency may range from periodic to recurring. Authorizing these messages is not a requirement to purchase. You may be subject to message and data fees, and you may opt out by responding STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For customer support, send HELP. After replying to opt out, you may receive an extra message indicating that you have successfully opted out. Your consent to receive our SMS marketing is appreciated, and we use this information to provide notices on your orders, including cart abandonment reminders, and other transactional or marketing texts, including reviewing requests.

At ChillBraces, we respect your privacy and commit to the security of your personal information. We use cookies on our website to monitor and track shopping cart items. We use this information to determine when to send cart reminder messages via SMS.

Data Retention
If you have placed an order through the Site, we will keep your Order Information stored on our records, unless you request us to delete this information.

Changes
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.

Minors
The Site should not be used by any individuals under the age of 18.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us HERE